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Surviving Technical Support

canada goose outlet online uk Over the past week, I have spent more than 15 hours on the phone with technical support for Apple, Time Warner Cable and Microsoft. I started out with one “simple” issue, gofind which grew to about seven interrelated problems and my original problem and several others still remain unresolved. canada goose outlet online uk

canada goose outlet online store review I’d like to be able to say that I maintained my usual good nature throughout this experience. The canada goose coats on sale fact is that I became a nasty and angry person who had no right to be so unkind to the innocent Canada Goose Parka people who were trying to help me. I am not proud of that Canada Goose sale fact, and continue to take a good look at myself and my behavior to find a way to behave better in the future. canada goose outlet online store review

canada goose outlet in uk In an effort to gain some value Canada Goose Jackets from this experience, I decided to open up a discussion about this problem that I am certainly not alone in. Here are some questions I have. I am sure you have other ones. If you work for any of canada goose black friday sale these companies, or other companies that have technical canada goose uk shop support departments, canada goose clearance sale maybe you could do us the favor of passing the link to this article and reader responses along to your management team. canada goose outlet in uk

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canada goose outlet ottawa How come technical support people have no idea how long solving your problem is going to take? For example, one person transferred me to another, assuring me that the task to be done would take at most five to 10 minutes. The second technician estimated a maximum of 20 Canada Goose Online minutes. and 2.5 hours later it was still not resolved. canada goose outlet ottawa

canada goose outlet uk fake How come techies commonly ask if they can put you on hold for two minutes, but typically leave you there for at least five to 10 minutes before checking in to say it will be a little longer? canada goose outlet uk fake

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canada goose stockists uk How come there is no value placed on the customer’s time or compensation given if the technician(s) fail to resolve a problem within a reasonable amount of time? canada goose stockists uk

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canada goose outlet jackets OK, it’s your turn. Do you have any other questions you would like to add? Do you have any answers that would make the experience more tolerable for the customer? canada goose outlet jackets

canada goose outlet england Again, I am not proud of how I behaved this past week. I wish I was the kind of person who didn’t get so Canada Goose online frustrated and angry under these circumstances. Believe me, I tried meditating on hold, talking myself down off my anger, and lots of other techniques. Unfortunately, I’m not there yet. I do offer my sincere apologies to all those technical support people with whom I was less than delightful. And, I forgive myself for judging myself for being so darn human. Now, if we could only fix customer support services canada goose outlet england.

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